Crescent Care TPA Desk TPA Desk
Mobile Application
Crescent Care (“we,” “our,” or “us”) is a Third Party Administrator (TPA Desk) that provides a secure and organized platform for case managers to manage intimated cases. This Privacy Policy explains how we collect, use, and protect information while using our app, and how we maintain transparency, confidentiality, and security for all users. Our goal is to ensure that case managers can use the app efficiently while keeping all sensitive information safe.
Information We Collect
Crescent Care collects only the information necessary to help case managers manage cases effectively. The types of information we collect include:
Case Information: This includes case ID, case status, priority, detailed notes, associated documents, and any actions logged within the app. This information allows case managers to track, manage, and resolve cases efficiently.
User Information: We collect details such as your name, email, and role within the organization. This information is required to identify authorized users and maintain secure access.
App Usage Data: We record actions performed in the app, feature usage, and timestamps. This data helps us troubleshoot issues, monitor performance, and improve the user experience.
Device Information: Device type, operating system, and app version are collected to provide technical support and ensure the app works optimally on different devices.
We do not collect sensitive health tracking data such as fitness activity, nutrition logs, or medical treatments. The app is strictly for case management and administrative purposes.
How We Use Your Information:
The information collected is used for operational, administrative, and service purposes. This includes:
Helping case managers view, track, and manage intimated cases efficiently.
Allowing assignment and delegation of cases to appropriate team members or departments.
Organizing and maintaining documents, reports, and case-related files.
Providing notifications and updates about case status, deadlines, and actions needed.
Monitoring app performance and improving security, reliability, and user experience.
All information is used strictly to improve case management and operational workflow. We never use personal information for marketing or unrelated purposes.
How We Share Your Information:
Crescent Care does not sell, rent, or trade your information. We may share your information only when necessary to operate the app effectively:
With authorized team members or departments to ensure proper case handling.
With service providers such as cloud hosting, IT support, and technical maintenance providers. These providers only have access necessary to perform their services and are bound by confidentiality.
When required by law, legal proceedings, or regulatory obligations.
We ensure that every sharing of data is safe, necessary, and strictly controlled.
Data Security:
Your privacy and data security are important to us. Crescent Care implements strong security measures, including:
Encryption: All data is encrypted during transmission and at rest.
Restricted Access: Only authorized personnel can access case or user information.
Secure Storage: All files and documents are stored on secure servers with advanced protection protocols.
While we strive to protect your data with best-in-class security practices, no method of transmission or storage can guarantee 100% protection.
Your Rights:
As a case manager using Crescent Care, you have the following rights:
Access: You can request a copy of your personal information and case activity related to your account.
Correction: You can update or correct any inaccurate information associated with your account.
Deletion: You can request deletion of your account or personal data, subject to legal or operational obligations.
We ensure that your rights are respected and requests are handled promptly.
Children’s Privacy:
The Crescent Care app is not directed to children under 13 years of age, and we do not knowingly collect information from minors. The platform is strictly intended for authorized case managers and adult users.
Third-Party Services:
Crescent Care may coordinate with authorized third-party service providers such as cloud hosting, IT support, or document management services. These providers only access information necessary to perform their functions. While they help us operate the app efficiently, their practices are separate and are not governed by this Privacy Policy.
Contact Us:
If you have questions about this Privacy Policy or how your data is handled, you can contact us at:
📧 Email: support@crescentcare.pk